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3. DELIVERY
What are my delivery options?
How late can I place an order to guarantee next-day delivery?
Can I send to an address outside the UK?
Can I purchase multiple Happy Boxes?
Can I send to business and residential addresses?
Can the payment and delivery addresses differ?
What happens if no one is available to receive the parcel?
What to do if there is a problem with delivery.
3. DELIVERY
What are my delivery options?
• All orders received by 3pm GMT Monday-Friday will be despatched same day unless a specific future delivery date has been requested.
• Orders received on a Friday after 3pm will be despatched the following Monday.
• Deliveries cannot be made on Bank Holidays or Public Holidays.
• This schedule of costs below applies to every Happy Box ordered from either the main Collection and via the Happy Box Bespoke service, subject to a maximum weight and size. Prices are inclusive of VAT at 15%.
If you have any concerns or special requirements, simply contact us to find out if we can help. We will do everything we can to make you - and the recipient of your gift – happy.
Delivery options
2-3 days (excluding Sundays) - £4.95
This is a tracked, signed for delivery service available six days a week.
Once we have confirmed receipt of your order, you will receive a second email with details enabling you to track the progress of your order.
Please ensure someone is available to sign for the delivery. If no-one is available, then a card will be left at the address. The recipient can either call the telephone number on this card to rearrange free delivery at a more convenient time or can collect the parcel from their local Post Office anytime within the next fortnight.
Next working day 09.30-17.30 - £6.99
This is a tracked, signed for delivery service available Monday-Friday for all orders placed by 3pm.
Orders received on a Friday will be delivered the following Monday.
Once we have confirmed receipt of your order, you will receive a second email with details enabling you to track the progress of your order.
Please ensure someone is available to sign for the delivery. If no-one is available, then a card will be left at the address showing the number to call to re-arrange delivery for a more convenient date.
Citylink will attempt one further free re-delivery. Thereafter, the recipient will be required to collect the parcel from the collection depot within 5 days. If it is not collected in this time, then it will be returned to us. Before a parcel is returned to us, we can arrange for Citylink to make a third delivery attempt at a £3.97 charge or re-direct to a different address for a charge of £12.40.
Please call us on 020 7381 0803 to check this service is available if sending to an address in Ireland, the Scottish Highlands and Islands or Channel Islands.
Your future chosen working day - £6.99
This is a tracked, signed for delivery service available Monday-Friday. Please enter your chosen future delivery date at the checkout.
Once we have confirmed receipt of your order, you will receive a second email with details enabling you to track the progress of your order.
Please ensure someone is available to sign for the delivery. If no-one is available, then a card will be left at the address showing the number to call to re-arrange delivery for a more convenient date.
Citylink will attempt one further free re-delivery. Thereafter, the recipient will be required to collect the parcel from the collection depot within 5 days. If it is not collected in this time, then it will be returned to us. Before a parcel is returned to us, we can arrange for Citylink to make a third delivery attempt at a £3.97 charge or re-direct to a different address for a charge of £12.40.
Please call us on 020 7381 0803 to check this service is available if sending to an address in Ireland, the Scottish Highlands and Islands or Channel Islands.
Next working day pre 12 - £13.80
This is a tracked, signed for delivery service available Monday-Friday by 12 noon.
Please ensure someone is available to sign for the delivery. If no-one is available, then a card will be left at the address showing the number to call to re-arrange delivery for a more convenient date.
Citylink will attempt one further free re-delivery. Thereafter, the recipient will be required to collect the parcel from the collection depot within 5 days. If it is not collected in this time, then it will be returned to us. Before a parcel is returned to us, we can arrange for Citylink to make a third delivery attempt at a £3.97 charge or re-direct to a different address for a charge of £12.40.
Please call us on 020 7381 0803 to check this service is available if sending to an address in Ireland, the Scottish Highlands and Islands or Channel Islands.
Saturday by 1pm - £22.65
This is a tracked, signed for service for Saturday deliveries by 1pm.
Once we have confirmed receipt of your order, you will receive a second email with details enabling you to track the progress of your order.
Please ensure someone is available to sign for the delivery. If no-one is available, then a card will be left at the address. The recipient can either call the telephone number on this card to rearrange free delivery at a more convenient time or can collect the parcel from their local Post Office anytime within the next fortnight.
How late can I place an order to guarantee next-day delivery?
As long as your order is placed by 3:00pm GMT on a working day (Monday-Friday), we can deliver your Happy Box to all UK mainland addresses by 5:30pm on the next working day.
Please call us on 020 7381 0803 to check our next-day delivery service is available if sending to an address in Ireland, the Scottish Highlands and Islands or Channel Islands.
Can I send to an address outside the UK?
We can deliver your Happy Box to any UK mainland address.
Beyond the mainland, we can also deliver to the Scottish Highlands and Islands, Ireland, Isle of Man and the Channel Isles. Please call us on 020 7381 0803 to check the delivery cost and timings if sending to one of these addresses.
If you do need to deliver to an overseas address or beyond the UK mainland as detailed above, please contact us for a quote.
Can I purchase multiple Happy Boxes?
You can add multiple Happy Boxes to your shopping cart whilst browsing the website. However, if you require them to be delivered to different addresses and wish them to be accompanied by different personal messages, then you should process each purchase individually. A separate delivery charge will apply to each Happy Box purchased. Do call us on 020 7381 0803 if you would find it easier to place a multiple order by phone. We'd be happy to help.
Can I send to business and residential addresses?
Yes, you can send a Happy Box to UK residential and business addresses.
If the address is residential, it is a good idea to consider whether the intended recipient is likely to be available to take delivery of their Happy Box. This is because the courier will require a signature upon delivery.
See above for what happens if no one is available to receive and sign for a Happy Box.
Can the payment and delivery addresses differ?
Absolutely. We know you’re probably sending a Happy Box to make someone else smile. (However, there is no reason why you shouldn’t send yourself a dose of happiness from time to time!)
Simply enter the appropriate address as the shipping address during the checkout procedure.
What happens if no one is available to receive the parcel?
If you are sending a Happy Box to a residential address, it is essential to consider whether the intended recipient is likely to be available to take delivery of their Happy Box. This is because our courier will require a signature upon delivery.
When a Happy Box cannot be delivered to an address, a card will be left showing the number to call to re-arrange delivery for a more convenient date. The gift recipient can also arrange to collect their Happy Box from a local Post Office or courier depot, depending on which delivery option was chosen at purchase.
Please see the above schedule of delivery options for full details of what happens when a parcel cannot be delivered.
If you experience any problems with delivery, please do call us on 020 7381 0803 - we'd be delighted to help ensure safe delivery of your parcel.
Sadly, we are not able to accept liability for claims of non-delivery that are reported outside of a 60-day period from the date the order was placed.
What to do if there is a problem with the delivery.
If your Happy Box does not arrive when expected, then please don’t hesitate to call us on 020 7381 0803 or
with your order reference. We will trace the parcel with Citylink and get back to you with an explanation immediately.
If there are any unexpected delays to your order, we will make every effort to inform you of the delay.
If anything in your Happy Box is damaged upon receipt, then do contact us within 7 days of delivery. See Return of Incorrect or Faulty Products within !<<a href="Terms_and_conditions.html">Terms and Conditions</a>>!! for more details.
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