Welcome to the Terms & Conditions of the www.happyboxlondon.com website. By visiting, registering or making a purchase from this website, you agree to the following terms and conditions. This does not affect your non-excludable statutory rights.

Happy Box London Ltd is a company registered in England & Wales.

Our registered office is: 118 Harbord Street, London, SW6 6PH.

The company registration number is 5562588.

Our VAT registration number is 877 6123 90

Cancellations and Returns
If you are not entirely happy with your Happy Box for some reason, then that is a fundamental problem!

If you wish to cancel your order for any reason, just call us on 020 7381 0803 or notify us by email at happytohelp@happyboxlondon.com before 3:00pm on the day of ordering. Please quote your order reference number together with your name and contact details.

If your Happy Box has already been despatched, it can still be returned to us at the address below within 7 days of receipt. Provided that the goods are in an unused and re-saleable condition, you can expect a full refund or exchange within 30 days of returning an item. Please note that delivery costs are non-refundable.

You are responsible for postage when making a return. It is a good idea to send items by registered post, as we can only be responsible for goods returned in this way.

Returns Address:
Intermail plc
Horizon West
Canal View Road
Newbury
Berkshire
RG14 5XF

Return of Incorrect or Faulty Products
We hope you will never have cause to read this section of our Terms & Conditions.

In the event that the contents of your Happy Box are faulty, incorrect or damaged in some way, please follow the returns procedure outlined above within 7 days of delivery.

In this event, we will naturally refund you the cost of the return postage in addition to the cost of the goods and your original postage and packing charge.

Payment and Taxes
All prices are quoted in British Sterling (£) and are inclusive of UK sales tax (VAT) at the present rate. The current rate of VAT is 17.5%.

All payments must be made in British Sterling (£). We currently accept Visa, Mastercard, American Express, Switch, Solo, Delta and Electron. Customer payments by credit card from outside the UK will be invoiced in British Sterling (£) at the rates prevailing at the time the order is placed.

Postage and packing are charged in addition to the price of any goods and are clearly stated before the point of purchase.

Security
We go to great lengths to ensure the security of your orders.

Online payment is provided in a secure environment and our online store is maintained on a secure server. All credit and debit transactions are processed by HSBC, so you can have full confidence that our online ordering service is secure.

As we cannot guarantee the security of data you send us by email, it is advisable not to send payment information by this method.

For your reassurance, Happy Box London Ltd is fully compliant with the Data Protection Act 1998, E-Commerce Regulations 2002, Privacy & Electronic Communications Regulations 2003 and the Distance Selling Regulations 2000.

Please do contact us if you have any concerns about payment processing or online security.

Copyright & Trademark
The contents of these pages (including without limitation all descriptions, images, photographs, designs, pictures, logos, graphics and written text) are the copyright trademark of Happy Box London Ltd. The copying, modification, reproduction or incorporation of part or all of the material on this website in any form is prohibited with the sole exception that you may print and download extracts for the purpose of using this website or placing an order with Happy Box London Ltd.

Happy Box London and the HB logo device are Trademarks of Happy Box London Ltd.

Disclaimer and Limitations of Liability
While Happy Box London Ltd endeavours to ensure that the information on this Website is correct, we do not warrant its accuracy or completeness. Happy Box London Ltd will not be responsible for any errors or omissions or for the results arising from the use of such information. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice.

The material on this Website is provided without any warranties, conditions or other term, or any duty at common law. To the maximum extent permitted by applicable law, we disclaim all warranties, conditions or duties of every nature including, without limitation, the conditions implied by law of satisfactory quality, accuracy, fitness for purpose and the use of reasonable care and skill.

While Happy Box London Ltd takes all reasonable steps to provide an efficient and reliable service, we do not guarantee that your use of the website will be uninterrupted, timely or error-free. We will not be held responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of data when downloaded onto any computer system. In addition, Happy Box London Ltd is neither responsible nor liable for your use of other websites which you may access via links within this website.

Happy Box London Ltd does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its directors, employees or other representatives. To the fullest extent permitted by law and save as provided above, neither Happy Box London Ltd nor any associated company shall be liable for damages arising out of or in connection with the use of this website, the supply of the products or their use or resale by you. This is a comprehensive limitation of liability that applies to damages of all kinds including direct, indirect or consequential loss or damage (including, but not limited to, loss of profit or loss of saving), costs, expenses or other claims for compensation.

The entire liability of Happy Box London Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products.




Please read our Privacy Policy carefully. It applies to everyone who visits, registers or purchases from the Happy Box London website.

At Happy Box London, we are committed to respecting and protecting your privacy. We want you to be absolutely clear about the information we collect from you, why we collect it and how those details will be used.

Why we collect customer information
We collect customer information only to enable us to do three things; process your orders, improve your shopping experience and to communicate with you about our products, services and promotions.

How we collect customer information
When you visit, register or purchase gifts from the Happy Box London website, you may be asked for information including your name, contact details and debit or credit card information.

We may also collect and study information about how visitors and customers use our website. This helps us to keep improving the experience of shopping online with Happy Box London.

We will use information that we collect about you lawfully in accordance with the Data Protection Act 1998.

Sharing customer information with third parties
Under certain special circumstances, we will need to share your details with third parties who provide services on our behalf or with whom we have entered into agreement to offer a particular product or service. For example, the companies responsible for processing our credit card payments, packing gifts and delivering orders. However, unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your full consent.

Opting out of receiving promotional communication
We may email you with promotional information about new products or offers. You can opt out of receiving these messages at any time after by simply notifying us or writing to us at Happy Box London Ltd, 118 Harbord Street, London, SW6 6PH. (But to do so would make us very unhappy.)

Please note that we will still need to contact you by email to confirm - and resolve any queries arising from – specific orders you make from Happy Box London.

Any questions?
Please do contact us if you have any questions or concerns. We want you to feel secure and happy about shopping with Happy Box London.