Terms & Conditions - Happy Box London - Inspiring Gifts, Delivering Happiness

Terms & Conditions

Welcome to the Terms & Conditions of the www.happyboxlondon.com website. By visiting, registering or making a purchase from this website, you agree to the following terms and conditions. Please see the final section of this page for our Terms & Conditions for corporate and other business orders. This does not affect your statutory rights.

Happy Box London Ltd is a company registered in England & Wales.

Our registered office is: 118 Harbord Street, London, SW6 6PH.

The company registration number is 5562588.

Our VAT registration number is 877 6123 90

Cancellations, Refunds and Returns
If you wish to cancel your Happy Box order for any reason, just call us on 020 7381 0803 or notify us by email at happytohelp@happyboxlondon.com before 3:00pm on the day of ordering. Please quote your order reference number together with your name and contact details.

If your Happy Box has already been despatched you may still cancel an unwanted order as long as you give us notice of cancellation in writing (letter, fax or email) within 7 working days of receipt. Unfortunately this does not apply to products which have been personalised or perishable goods such as flowers and food.

For cancelled orders we’ll issue a full refund including our delivery charge. We will make this refund within 30 days of your notice of cancellation and we will only make it to the credit or debit card of the person who originally placed and paid for the order.

We would like the unwanted Happy Box to be returned to within 90 days of purchase to:

Returns Address:
Happy Box London Ltd
Stirling House
Stirling Way

It is important that you have taken reasonable care of the unwanted Happy Box and its contents and then return it in a re-saleable condition. We’d expect this to mean that you’ve kept all original packaging and labels, and that it’s undamaged and unused.

You are responsible for the cost of the return postage of your unwanted Happy Box so we recommend using registered post to be sure it gets back to us.

Return and Refund of Incorrect or Faulty Products
We very much hope you will never have cause to read this section of our Terms & Conditions. In the unfortunate event that the contents of your Happy Box are in any way faulty, incorrect or damaged please returns it to us within 7 days of receipt.

We will naturally then refund the cost of your return postage as well as the price of the Happy Box and our delivery charge. We recommend using registered post to be sure it gets back to us. The return address is:

Happy Box London Ltd
Stirling House
Stirling Way

Due to the hot weather conditions we are sometimes faced with, we are unable to insure the condition of all our perishable items.

From time to time, items can go out of stock or be discontinued by our suppliers.

In cases where an out of stock/discontinued item features in one of our Collection boxes, we will endeavor to substitute it with a similar item to the same value. We will highlight this in the box description but the main box image may temporarily differ from the contents described.

Where you have opted to Create Your Own box, we will do our best to get in touch with you to discuss any substitute products. However, if we are unable to reach you before the latest dispatch time, we will make an appropriate substitution with a similar item to the same value to avoid late delivery of the gift.

Payment and Taxes
All prices are quoted in British Sterling (£) and are inclusive of UK sales tax (VAT) at the present rate. The current rate of VAT is 20%.

All payments must be made in British Sterling (£). We currently accept Visa, Mastercard, American Express, Switch, Solo, Delta and Electron. Customer payments by credit card from outside the UK will be invoiced in British Sterling (£) at the rates prevailing at the time the order is placed.

Postage and packing are charged in addition to the price of any goods and are clearly stated before the point of purchase.

Whilst Happy Box London Ltd are happy to deliver internationally, customers are liable for any local taxes or import duties incurred as a result of delivering to international destinations.

We go to great lengths to ensure the security of your orders.

Online payment is provided in a secure environment and our online store is maintained on a secure server. All credit and debit transactions are processed by HSBC, so you can have full confidence that our online ordering service is secure.

As we cannot guarantee the security of data you send us by email, it is advisable not to send payment information by this method.

For your reassurance, Happy Box London Ltd is fully compliant with the Data Protection Act 1998, E-Commerce Regulations 2002, Privacy & Electronic Communications Regulations 2003 and the Distance Selling Regulations 2000.

Please do contact us if you have any concerns about payment processing or online security.

Copyright & Trademark
The contents of these pages (including without limitation all descriptions, images, photographs, designs, pictures, logos, graphics and written text) are the copyright trademark of Happy Box London Ltd. The copying, modification, reproduction or incorporation of part or all of the material on this website in any form is prohibited with the sole exception that you may print and download extracts for the purpose of using this website or placing an order with Happy Box London Ltd.

Happy Box London and the HB logo device are Trademarks of Happy Box London Ltd.

Disclaimer and Limitations of Liability
While Happy Box London Ltd endeavours to ensure that the information on this Website is correct, we do not warrant its accuracy or completeness. Happy Box London Ltd will not be responsible for any errors or omissions or for the results arising from the use of such information. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice.

The material on this Website is provided without any warranties, conditions or other term, or any duty at common law. To the maximum extent permitted by applicable law, we disclaim all warranties, conditions or duties of every nature including, without limitation, the conditions implied by law of satisfactory quality, accuracy, fitness for purpose and the use of reasonable care and skill.

While Happy Box London Ltd takes all reasonable steps to provide an efficient and reliable service, we do not guarantee that your use of the website will be uninterrupted, timely or error-free. We will not be held responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of data when downloaded onto any computer system. In addition, Happy Box London Ltd is neither responsible nor liable for your use of other websites which you may access via links within this website.

Happy Box London Ltd does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its directors, employees or other representatives. To the fullest extent permitted by law and save as provided above, neither Happy Box London Ltd nor any associated company shall be liable for damages arising out of or in connection with the use of this website, the supply of the products or their use or resale by you. This is a comprehensive limitation of liability that applies to damages of all kinds including direct, indirect or consequential loss or damage (including, but not limited to, loss of profit or loss of saving), costs, expenses or other claims for compensation.

The entire liability of Happy Box London Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products.

Free delivery promotional codes apply within the UK and exclude Saturday delivery


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